Hugo Technology hold extensive experience in the repair of a wide range of medical devices. Working in strict accordance with OEM instructions, we repair devices both at customer sites around the UK, and also at our workshop facilities.
We pride ourselves in a rapid response to customer call-outs, and measure our response time as part of our business KPIs, ranging from next-day response to 48 hours or longer. We are even able to provide a response outside office hours, at weekends and public holidays by prior arrangement.
Working in partnership with the device OEMs also enables us to acquire and utilise the correct spare parts for the repairs direct from the manufacturer, which ensures that a first-class job is achieved every time.