About Hugo Technology
Hugo Technology Limited was founded in 2001 and is a leading Independent Service Organisation, specialising in repair and maintenance services for global medical and laboratory device Original Equipment Manufacturers by leveraging the reach of our 45 employed and strategically located engineers.
Our mission is to provide a professional, value-for-money service to all our customers, while adhering to the strictest quality standards.
Our offering encompasses a comprehensive range of technical support and maintenance services, where we specialise in the testing, calibration and repair of a broad spectrum of biomedical and laboratory equipment.
Notable among our modality experience: Haematology, Urinalysis and other IVDs, Point-of-Care Testing (POCT), Digital Pathology, Ventilators and Anaesthesia, MRI Technology and Imaging: MRI, X-ray systems and ultrasound, Patient Monitoring, Infusion therapy, enteral feeding devices and more.
These activities are carried out with precision and expertise, whether on-site nationally or internationally or at our cutting-edge workshop facilities.
With a diverse clientele of 20+ Original Equipment Manufacturers (OEMs), Hugo Technology's reach extends to Laboratories, NHS Hospitals, Private Hospitals, PCTs, GPs, Clinics, Cruise Ships, Private Nursing Homes and more. You can rely on us to be your trusted partner in maintaining the integrity and efficiency of your medical and laboratory equipment wherever it may be.
We are also proud members of the British In Vitro Diagnostics Association, BIVDA.
Our Values
Honesty
Display trust and respect, create a positive atmosphere for all, whilst driving positive relationships with employees and clients.
Understanding
Accept and appreciate each person for their contribution, share company goals - One Team Hugo.
Growth
Create an environment for everyone to develop and succeed, both personally and collectively.
Ownership
Hold ourselves accountable for outcomes, take personal responsibility for the services that we provide and work towards long-term sustainability.
Our Story
2001
Hugo Technology is incorporated. Completing GP, private hospital and community trust work.
2003
Trial project with a global OEM begins. A rental unit in Wychbold is acquired.
2004
First set of employees are taken on.
2005
Move to Hugo 1 and awarded full OEM contract.
8 employees.
2006
Achieved ISO 9001.
2007
Signed contract with Blue Chip OEM. Employees now total 14.
2010
Hugo expands into second premises: Hugo 2 with 42 employees.
2016
Achieved ISO 13485 and 9001.
2020
Number of employees
reaches 80.
2022
Strategic move to a new Hugo Headquarters, in addition to the Hugo 2 site.
2023
BSI ISO 14001 certified. Number of employees now exceeds 88.
2024
Joined BIVDA, The British In Vitro Diagnostics Association
Committed to Quality
Bespoke Technical Solutions
We specialise and focus on providing bespoke technical solutions for Medical and Laboratory Original Equipment Manufacturers (OEMs) by partnering and being fully authorised by them. However, we maintain our independent heritage by having comprehensive service agreements. We do not design or sell any physical products, which allows us to stay impartial and partner with all major equipment manufacturers.
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The success and reputation of Hugo Technology may be measured by the high standing of our customers. Hugo Technology prides itself on efficient maintenance turnaround times, close working partnerships with our customers, and a policy of continuous self-appraisal and attention to detail has ensured the expansion of our customer base.
